Legal matters

Ryder’s Xchange Vehicle Condition Checklist Policy

1. Purpose

This policy ensures vehicles are properly inspected at pickup and return, reducing disputes between hosts and renters regarding vehicle condition. Both parties are encouraged to document condition using photos or video evidence.

2. Pickup Inspection Checklist

Before starting the rental, renters should inspect and photograph the vehicle:

Exterior

• Front and rear panels
• Mirrors
• Headlights and indicators
• Scratches or dents

Mechanical Check

• Brakes functioning
• Lights working
• Tyre condition
• Fuel level

Accessories

• Keys
• Phone mount
• Helmet (if provided)
• Delivery rack or storage box

Any existing damage must be reported immediately via the platform messaging system.

3. Photo Documentation

At pickup, renters should take photos of:

• Front of vehicle
• Back of vehicle
• Both sides
• Dashboard / odometer
• Fuel level

These photos may be used as evidence in case of disputes.

4. Return Inspection Checklist

• Park in the agreed location
• Take return photos of the vehicle
• Confirm fuel level
• Return keys and accessories

Hosts should inspect the vehicle within 24 hours after return.

5. Damage Verification

If damage is discovered after a booking, the host must submit a damage report with evidence such as:

• Before-trip photos
• After-trip photos
• Repair estimates

Ryder’s Xchange will review the evidence and determine responsibility.

6. Cleaning Requirements

Renters must return vehicles in reasonable condition:

• Reasonably clean
• No excessive dirt
• No food spills or rubbish

Cleaning fees may apply if the vehicle requires excessive cleaning after the rental.